Generating a Return or Exchange

To generate a return or exchange in ShippingTree:

1. Find the order you would like to generate the return for and click the order number

2. Inside the order page, near the left rail, click “Return”

3. Next, select the return type, quantity and reasoning for the return.

3. Be sure to check ’email customer a copy of return label’ if you are planning on having the customer send back the original order.

5. Click ‘submit’ and the return is now processed. This will also create an ASN for the return so we can associate the return to the original order.

Note: You can keep track of all your returns in the ‘returns’ section under the ‘Inventory’ dropdown. Once the return has been processed, you’ll want to login to your e-commerce platform to generate the refund. ShippingTree does not directly refund your customers.

Returns Process

Understanding Our Default Returns Process

At Kase, we have a standard process for handling Return to Sender (RTS) or undeliverable packages that are returned to our warehouse. This process ensures efficiency and consistency in managing returned inventory. If your business requires a returns process outside of our default scope, please reach out to your assigned Customer Service Representative. They will work with our operations team to create an updated Standard Operating Procedure (SOP) and provide revised pricing tailored to your specific needs.

Standard RTS Process

Purpose

The purpose of this process is to outline the standard steps for managing RTS or undeliverable packages that arrive back at the Kase warehouse.

Scope

This process applies to all warehouse staff responsible for handling returned shipments.

Responsibilities

• Warehouse Associates: Inspect all returned shipments, create and process Return Merchandise Authorizations (RMAs) for RTS/Undeliverable packages, and manage inventory updates accordingly.

Procedure

1. Inspect Items for Damage, Tampering, & Expiry

• Each returned item is checked for signs of damage, tampering, or expiration.

2. Determining the Next Steps

• If no Issues are found: The item will be returned to available stock and made ready for future fulfillment
• If the item is damaged, tampered with, or expired: The product will be disposed of in Kase's designated trash bins, and the disposal will be recorded in the RMA processed by the returns department.

Custom Return Process Requests

If your business requires a specialized returns process, please contact your assigned Customer Service Representative. They will work closely with our operations tam to assess your needs, draft a revised SOP, and provide updated pricing for your custom returns workflow.

For any questions or to discuss modifications to your returns process, please reach out to your CS Representative.