Refund Policies

Liability Window

All billing transactions are considered final after being undisputed for a period of 45 days from the original transaction.

In cases where ShippingTree must perform an audit to confirm the accuracy of billed transactions, the date the potential discrepancy was reported will be used to determine the start of the 45 day liability window.

Over-Charging

For errors in favor of ShippingTree, credits equal to the value of the error will be issued for transactions that occurred within the Liability Window.

Under-Charging

Generally, ShippingTree will not compensate itself for under-charging customers after a period of 14 days.

Shipping Errors

When ShippingTree mis-ships a package, we will gladly refund the cost of Pick, Pack, Packaging, and Postage. Unfortunately, ShippingTree is unable to compensate for the cost of the inventory, regardless of fault.