How to Add Additional Package Insurance

Almost all carriers will automatically insure your shipments up to $100 for free. For any claims worth $100 or less, you will need to file the claim directly with the carrier. You’ll need a username and password to log in to the carrier’s website to file the claim, however, you will not need an account number for these types of claims. Therefore, you or your customer can file these claims on your own.

1. To select that an order be insured beyond $100, select the order number in ShippingTree, and then select ‘rate options’ in the box near the left rail
2. In the next window, check the box that says ‘Insure’, fill out the amount you’d like to insure the order for in the box below, and then select ‘save.’

Note: If you choose to purchase additional insurance, the cost will depend on the carrier and will be automatically added to the cost of the shipping. The insurance will be purchased through our account via a company called Shippo. In cases like this, where you have added additional insurance, we would help you file the claim if a box is lost or damaged. You’ll want to reach out to our support team at support@shippingtree.co with all the information, including photos of the damaged order.

You are also welcome to sign up with a third party insurance broker and have all your packages insured through them. This would not involve ShippingTree. You’d handle all cases and claims when packages are lost or damaged directly with them. A third party broker will guide you and argue your claims for you directly with the carriers.